Computer problem.

creators · Computer problem.

A friend has brought over his laptop with what appeared to be either an aggressive virus/trojan or spyware that was using all system resources, added to which the sound is messed up and juddery. It took about 1/4 hour to boot. I have run anti-virus, anti spyware, Registry mechanic, PC check up, driver updates on the sound system, cleaned everything up ie, defrag, disc clean up. There was a lot of minor stuff and the system is improved, but the sound is still no good. I vaguely recall having dealt with something like this in the past but my aged memory fails me. Any ideas would be greatly appreciated.

flapjack · computer

No ideas about the sound problem.
What i would advise is to get Kapersky anti-virus which is far superior to Nortons.

creators

Thanks Flapjack. anti-virus is not a problem. I hate Norton though.

flapjack · virus

jonH

they've probably downloaded bad audio drivers from windows update or something (i've had problems with windows update audio drivers in the past)

I'd suggest visiting the laptop manufacturer's website and trying to get a copy of the latest audio drivers for the machine

creators

Cheers Jon, working on that right now. Trouble is they have bought the whole AOL package and trying to navigate around all the absolute, nauseating, freaking, mind bending, garbage that AOL constantly throws in your way is, you may have guessed, doing my head in. Mad

pasvorto

I support approximately 100 PCs at work. I had one user that got infected with a virus / spyware. I wound up downloafing - installing - running 6 different programs before I finally found one that would remove it. In that particular instance, the program (all free mind you) was EWIDO, a German product. In another insatnce it took me 8 hours and a similar amount of programs to clean up a different PC (it took a different program in this case).

Go to MajorGeeks.com and download a few free packages. Give them a try. Maybe you will get lucky.

creators

Thanks pasvorto, will do. I'll keep you posted.

downwards

Creators, 1st of all, if you haven't sorted it by now use Stinger to get rid of the immediate threat, then download or get a trial of a full product like Norton (bloat), or McAfee, AVG os good too & free then do a full system scan.

Also worth noting is spyware/adware, make sure you download Spybot, again, install, update, then immunize, then do a full system scan.

After that, is should, be clean, but I would never trust a PC that had a virus on it. I'd prefer to get the essential files off then do a full wipe & rebuild as you never know whats lurking in the background.

Good luck!

Leo.

Computer problem.

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